Twin//Line offers easy shopping, helpful product information pages, and great prices. We accept most major credit cards and PayPal -- Sorry, No CODs.
 
All orders are subject to the "Twin//Line, LLC Product Warranty and Disclaimer" terms and conditions.

Bulk quantities available on-line up to 5 LBS. For larger orders please call.

Standard Spool is 250 ft. However, we can spool up any length you desire.

Express domestic shipping available. Call 303/997-5935, or send us an email.

International shipping can require an additional 10 - 14 days for delivery.

Shipping Terms.

• All products require up to 3 business days handling prior to shipping, except for overnight or 2nd day air which require 1 business day handling.

• All shipping rates are real time.

• DHL Express is not overnight, but used only for International shipping. Average delivery time is 3 - 5 business days.

We accept refunds and exchanges.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
mkiker@twinline-usa.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mkiker@twinline-usa.com and send your item to: 6136 Brantly Ave., Castle Rock, CO, US, 80104

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping
To return your product, you should mail your product to: 6136 Brantly Ave., Castle Rock, CO, US, 80104

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Twinline, LLC
PRODUCT WARRANTY AND LIABILITY DISCLAIMER

LIMITED WARRANTY

TWINLINE, LLC warrants the following with respect to Products distributed by TWINLINE, LLC

1. That the Product is free from defects in material and workmanship and will operate substantially in accordance with the applicable functional specifications as described under Product Specifications on www.twinline-usa.com, applicable to the product release purchased.

   B. The above Product warranty shall extend to the original purchaser of the Product

   for a period of twelve (12) months from the date of shipment, unless otherwise stated on a formal quotation issued by TWINLINE, LLC.

   C. With respect to any products sold but not bearing the TWINLINE, LLC label, TWINLINE, LLC will assign to Customer all available manufacturer warranties.

   D. TWINLINE, LLC's sole liability under this warranty shall be (a) either to repair or to replace, at TWINLINE, LLC’s option, the defective Product in accordance with TWINLINE, LLC’s return and repair procedures, or (b) if after repeated efforts TWINLINE, LLC is unable to resolve the defect by repair or replacement, to refund the purchase price upon return of the defective item. The warranty period for repaired or replaced material Products shall be the remainder of the original warranty period for the repaired or replaced item.

   TWINLINE, LLC shall incur no obligation under this warranty if (1) the allegedly defective Product is returned to TWINLINE, LLC more than thirty (30) days after the expiration of the applicable warranty period; (2) if TWINLINE, LLC’s verifiable tests disclose that the alleged defect is not due to defects in material or workmanship; or (3) if, in TWINLINE, LLC’s sole judgment, the Product has been subjected to misuse or neglect, alteration, improper maintenance or damage due to excessive physical or heat or stress.

WARRANTY LIMITATIONS AND EXCLUSIONS

1. THE WARRANTIES SET FORTH ABOVE FOR THE PRODUCTS PROVIDED HEREUNDER ARE COMPLETE AND ARE IN LIEU OF, AND CUSTOMER HEREBY WAIVES, ALL OTHER CONDITIONS, REPRESENTATIONS, AND WARRANTIES, EXPRESS OR IMPLIED BY STATUTE, USAGE, CUSTOM OF THE TRADE OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NOTWITHSTANDING ANY OTHER OR PRIOR STATEMENT, WRITTEN OR ORAL, TWINLINE LLC MAKES NO OTHER WARRANTIES REGARDING THE QUALITY OF ITS PRODUCT(S) OR THE MATERIALS COMTEMPLATED HEREUNDER AND TWINLINE LLC EXPRESSLY DISCLAIMS ANY WARRANTIES OF DURABILITY, THAT THE PRODUCT WILL MEET ALL OF CUSTOMER’S NEEDS OR THAT THE OPERATION OF THE PRODUCTS WILL BE ERROR FREE.

B Customer acknowledges and agrees that the Products supplied under this Agreement are intended for standard commercial uses and are not specifically designed, manufactured or intended for use or resale in critical applications or hazardous environments requiring fail-safe performance and in which the failure of Products could lead directly to death, personal injury, or severe physical or environmental damage. TWINLINE, LLC and its suppliers explicitly disclaim any express or implied warranty of fitness for any such use and the customer hereby agrees to release and hold TWINLINE, LLC harmless from liability resulting out of or in connection with implementation of these Products.

1. LIMITATION OF LIABILITY. TWINLINE, LLC’S LIABILITY SHALL BE LIMITED TO THE PRICE PAID BY CUSTOMER FOR THE GOODS OR TO REPLACEMENT OF THE GOODS, AND CUSOMTER SHALL BE ENTITLTED TO NO OTHER REMEDY, REGARDLESS OF THE FORM OF THE CLAIM. TWINLINE, LLC SHALL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THE USE OF OR INABILITY TO USE THE PRODUCT, WHETHER OR NOT SUCH DAMAGES ARE FORESEEABLE AND WHETHER OR NOT CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE, ATTORNEYS' FEES, DAMAGE TO BUSINESS, LOSS OF USE OF EQUIPMENT, COST OF CAPITAL, DOWN-TIME COSTS OR DAMAGES FOR DELAY, OR FOR DAMAGES FOR ECONOMIC LOSSES OR PROPERTY DAMAGE ARISING FROM ANY ACTS OR OMISSIONS, WHETHER IN NEGLIGENCE, STRICT LIABILITY, OR OTHER PRODUCT LIABILITY THEORIES. THE LIMITATIONS OF LIABILITY AND WARRANTY DISCLAIMERS STATED IN THIS AGREEMENT FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES AND APPLY REGARDLESS OF WHETHER ANY LIMITED REMEDY HEREUNDER FAILS OF ITS ESSENTIAL PURPOSE.

PRODUCT REPAIR AND RETURN PROCEDURES

1. No Product shall be returned without prior TWINLINE, LLC authorization. Product must be returned by Customer in protective material, securely packaged to prevent damage in transit with the original proof of purchase, and shipped prepaid to:

TWINLINE LLC
Attn: RMA ####
190 Manhattan Dr
Boulder, CO 80303

1. TWINLINE, LLC will return repaired/replaced Product via surface freight to Customer’s location. The cost of expedited freight, if requested, shall be at Customer's expense. Product found to be operable after testing (i.e. no trouble found), may be subject to TWINLINE, LLC's then-current handling charge. C. Repairable out-of-warranty Product will be repaired at TWINLINE, LLC’s then-current repair charges upon receipt of the Product and Customer's applicable purchase order or other written authorization to repair.

 

Below are the legal terms and conditions of www.twinline-usa.com

Responsibility

TWINLINE, LLC. is responsible for generating the information on www.twinline-usa.com

Operation and maintenance

www.twinline-usa.com is operated and maintained by TWINLINE, LCC. We do our utmost to make and maintain this web site as up-to-date, accessible, and comprehensive as possible.

Liability

No rights can be derived from the content of this web site. TWINLINE, LLC cannot be held liable for any consequences of the use in any fashion of the information offered on www.twinline-usa.com.

Links and liability

It is possible that internet sites or information sources maintained by third parties can be accessed via the web site of www.twinline-usa.com. Likewise, TWINLINE, LLC cannot be held liable for the consequences of the use of the information on these web sites

Intellectual property rights

All intellectual property rights pertaining to the information on www.twinline-usa.com including, but not limited to, the materials, pictures, illustrations, names, logos, brand names, and other distinguishing marks are the property of TWINLINE, LLC, its manufacturers, its customers, or possible licensers. The publication of this information does not constitute a license for the duplication and/or distribution of this information. Such actions are not permitted without the prior written authorization of TWINLINE, LLC, its customers or the concerned third party, except legally permissible actions such as printing and downloading information from this web site for personal, non-commercial use.

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PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at mkiker@twinline-usa.com or mailing us at:
Twinline, LLC
190 Manhattan Dr, Boulder, CO 80303

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
Google analytics:
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at mkiker@twinline-usa.com or by mail at
Twinline, LLC
[Re: Privacy Compliance Officer]
[190 Manhattan Dr, Boulder, CO 80303